Distributed Commerce Claim Process
Once the purchase is successfully completed, Ticketmaster sends an email to the buyer with a link to claim the tickets. We recommend that partners also embed the link behind a CTA in the fan’s account in their own experience and/or confirmation email. The buyer can then add the tickets to their Ticketmaster account.
Once the purchase is complete, the fan receives an email with a claim link. (This is email can be co-branded with a partner’s logo, or the partner can manage sending an email to the fan with the claim link embedded in place of this email.)
After clicking the link in the claim email, the fan is taken to the claim page.
Once the fan clicks the claim link, they will be prompted to sign in to their account or create one.
Once signed in, the tickets are available in the fan’s account. If the fan has the mobile app installed, they can open the tickets in the app.
The fan can now access their ticket in mobile web or app.
