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ADA Ticket Availability and Reserve

This document provides partners to ability to find and reserve ADA seats using the Discovery API, Availability API and Partner API.

Overview

ADA Availability

The Ticketmaster ADA feature is available only for specifically-enabled accounts.

Production environment testing

Please use the event below for testing in production:

*Event ID: 2000527EE48A9334

ADA Types

ADA Type Description
WCACC Wheelchair Accessible
LMTMOB Limited Mobility (Semi-ambulatory)
SIGHTH Sight or Hearing Impaired
COMPAN Companion

Common Use Cases

Description Best Available Specified
ADA Seat (i.e WCACC) ADA Seat  
ADA Seat (i.e WCACC)   ADA Seat
ADA Seat Type (i.e WCACC) + Companion ADA & Companion  
ADA Seat Type (i.e WCACC) + Companion   ADA & Companion

Restrictions:

  • Cannot purchase ADA with a Non-ADA types
  • Cannot reserve or purchase a ‘companion’ seat by itself
  • Cannot purchase one ADA type with other ADA types
  • ADA Types can change per event so shouldn’t cache the values
  • Can purchase a single ADA ticket plus multiple companion seats
  • Non-contiguous ADA seats (single ADA type) can be requested by just specifying the no of seats. The API will select the best available seats but the seats may/may not be in same section.

General rule: For ADA you can reserve 1 ADA ticket type along with a Companion type (Companion is optional).

Discovery API ADA Information

The discovery endpoint Get Event Details [GET] will return ADA information for the particular event id. The following ADA information can be found in the discovery responses as marked below.

  1. accessibility info
  2. accessibleSeatingDetail
  3. adaPhones
  4. adaCustomCopy
  5. adaHours

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Discovery Feed ADA Information

The Event Feed in the discovery feeds will also return all the ADA information for the particular event id.

ADA Inventory

There are two option to retrieve Availability for ADA seats

  1. For Channel Partners (who are selling out of allocated inventory) : Use Availability API
  2. For Affiliate Partners (who are selling out of open inventory): Use Top Picks API

1. Availability API ADA Information

Availability endpoint [Ticket Inventory and Seat Availability [GET]] can be used to show the ADA seats in the response by providing an additional request parameter.

ADA Parameter

Parameter Description Type Example Required
includeADA Additional parameter to include all ADA accessibility seats string “includeADA=1” No

*Note: If “includeADA” is not specified, then the response will return non-ADA only.

ADA Response structure:

  • ` accessibility ` (object) - Accessibility.
    • ADA Type (string) - Accessibility Type

Request Response

https://app.ticketmaster.com/partners/v1/events/300054B7E1394997/availability?apikey=GkB8Z037ZfqbLCNtZViAgrEegbsrZ6Ne&includeADA=1
Status 200
{
  "event": {
    "id": "300054B7E1394997",
    "restrictSingle": true,
    "eventTicketLimit": 19,
    "onsale": "2018-11-05 16:00:00.0",
    "offsale": "2019-03-31 18:00:00.0",
    "eventDateTime": "2019-03-31 19:00:00.0",
    "tickets": [
      {
        "offers": [
          {
            "ticketTypeId": "000000000001",
            "priceLevelId": "65",
            "currency": "USD",
            "faceValue": 109.5,
            "charges": [
              {
                "reason": "order_processing",
                "type": "fee",
                "amount": 3.2
              }
            ],
            "offerName": "Standard Admission",
            "offerDescription": "Standard Admission",
            "eventTicketMinimum": 1
          }
        ],
        "available": 2,
        "total": 2,
        "seating": "reserved",
        "currentTicketLimit": 1,
        "inventory": [
          {
            "section": "BALCL",
            "row": "F",
            "seats": [
              31
            ],
            "places": [
              "IJAUYQ2MHJDDUMZR"
            ],
            "areas": [
              {
                "description": "Left Side of House",
                "name": "LEFT",
                "areaId": "5",
                "areaLabel": "location"
              },
              {
                "description": "Balcony Seating",
                "name": "BALC",
                "areaId": "2",
                "areaLabel": "zone"
              },
              {
                "description": "There is no elevator access to these seats",
                "name": "NOELE",
                "areaId": "3",
                "areaLabel": "descriptive"
              }
            ],
            "hasEvenOddMix": false
          },
          {
            "section": "BALCR",
            "row": "F",
            "seats": [
              30
            ],
            "places": [
              "IJAUYQ2SHJDDUMZQ"
            ],
            "areas": [
              {
                "description": "Balcony Seating",
                "name": "BALC",
                "areaId": "2",
                "areaLabel": "zone"
              },
              {
                "description": "Right Side of House",
                "name": "RIGHT",
                "areaId": "6",
                "areaLabel": "location"
              },
              {
                "description": "There is no elevator access to these seats",
                "name": "NOELE",
                "areaId": "3",
                "areaLabel": "descriptive"
              }
            ],
            "hasEvenOddMix": false
          }
        ],
        "eventTicketLimit": 19,
        "accessibility": [
          "LMTMOB"
        ]
      },
      {
        "offers": [
          {
            "ticketTypeId": "000000000001",
            "priceLevelId": "59",
            "currency": "USD",
            "faceValue": 122.5,
            "charges": [
              {
                "reason": "order_processing",
                "type": "fee",
                "amount": 3.2
              }
            ],
            "offerName": "Standard Admission",
            "offerDescription": "Standard Admission",
            "eventTicketMinimum": 1
          }
        ],
        "available": 0,
        "total": 28,
        "seating": "reserved",
        "currentTicketLimit": 0,
        "inventory": [
          
        ],
        "eventTicketLimit": 19,
        "accessibility": [
          
        ]
      },
      {
        "offers": [
          {
            "ticketTypeId": "000000000001",
            "priceLevelId": "66",
            "currency": "USD",
            "faceValue": 99.5,
            "charges": [
              {
                "reason": "order_processing",
                "type": "fee",
                "amount": 3.2
              }
            ],
            "offerName": "Standard Admission",
            "offerDescription": "Standard Admission",
            "eventTicketMinimum": 1
          }
        ],
        "available": 2,
        "total": 2,
        "seating": "reserved",
        "currentTicketLimit": 1,
        "inventory": [
          {
            "section": "BALCL",
            "row": "H",
            "seats": [
              15
            ],
            "places": [
              "IJAUYQ2MHJEDUMJV"
            ],
            "areas": [
              {
                "description": "There is no elevator access to these seats",
                "name": "NOELE",
                "areaId": "3",
                "areaLabel": "descriptive"
              },
              {
                "description": "Balcony Seating",
                "name": "BALC",
                "areaId": "2",
                "areaLabel": "zone"
              },
              {
                "description": "Left Side of House",
                "name": "LEFT",
                "areaId": "5",
                "areaLabel": "location"
              }
            ],
            "hasEvenOddMix": false
          },
          {
            "section": "BALCR",
            "row": "H",
            "seats": [
              16
            ],
            "places": [
              "IJAUYQ2SHJEDUMJW"
            ],
            "areas": [
              {
                "description": "Balcony Seating",
                "name": "BALC",
                "areaId": "2",
                "areaLabel": "zone"
              },
              {
                "description": "There is no elevator access to these seats",
                "name": "NOELE",
                "areaId": "3",
                "areaLabel": "descriptive"
              },
              {
                "description": "Right Side of House",
                "name": "RIGHT",
                "areaId": "6",
                "areaLabel": "location"
              }
            ],
            "hasEvenOddMix": false
          }
        ],
        "eventTicketLimit": 19,
        "accessibility": [
          "COMPAN"
        ]
      }
    ],
    "seatLocationMapRestrict": false,
    "locXnumAddescRestrict": false,
    "locRowSeatRestrict": false,
    "venueId": "393365"
  }
}

2. Top Picks API ADA Information

ADA Parameter

Parameter Description Type Required
adaTypes ADA Type values: “all” (will return all ADA types) or filter on one of these types in comma separated list : “COMPAN,WCACC,LMTMOB,SIGHTH,NOT-SPECIFIED”. string No

Examples:

adaTypes=all

_/top-picks/v1/events/300054B7E0B548DC?apikey={apikey}&quantity=1&adaTypes=all


_

adaTypes=COMPAN, WCACC, LMTMOB

_/top-picks/v1/events/300054B7E0B548DC?apikey={apikey}&quantity=1&adaTypes=COMPAN, WCACC, LMTMOB


_
  • If “adaTypes” is not specified, then it will return non-ADA only. ** Filter on one of these types in comma separated list: “COMPAN, WCACC, LMTMOB, SIGHTH, NOT-SPECIFIED”.

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Partner API ADA Information

The ‘ada-info’ is used to identify which ADA types are set up for the events and can be used to the reserve tickets.

partners/v1/events/{event_id}/ada-info?{api key}

ADA Info Response structure:

  • (object) - ADA Info Response
    • ada_enabled (text) - ADA is enabled .
    • event_id (text) - Event Id.
    • ada_enabled_types (array) - ADA Types List .
      • {arrayitemobject} - ADA type
        • id (string) - Accessibility ID
        • ` qualifier` (string) - Accessibility Qualifier
        • description (string) - Accessibility Description
    • ada_ticket_limit (number) - ADA ticket limit
    • companion_max_multiple (number) - Companion Ticket LImit

Request Response

https://app.ticketmaster.com/partners/v1/events/300054B7E1394997/ada-info?apikey=GkB8Z037ZfqbLCNtZViAgrEegbsrZ6Ne
Status 200
{
  "ada_enabled": true,
  "event_id": "300054B7E1394997",
  "event_ada_types": [
    {
      "id": 1,
      "qualifier": "COMPAN",
      "description": "Companion"
    },
    {
      "id": 3,
      "qualifier": "LMTMOB",
      "description": "Limited Mobility"
    },
    {
      "id": 4,
      "qualifier": "SIGHTH",
      "description": "Sight or Hearing Impaired"
    },
    {
      "id": 2,
      "qualifier": "WCACC",
      "description": "Wheelchair Accessible"
    }
  ],
  "ada_ticket_limit": 19,
  "companion_max_multiple": 3
}

Partner API ADA Reserve

Partner API endpoint Reserve tickets and create a Cart [POST] is used to reserve the ADA tickets. Form the ‘reserve request’ as usual, but include an ‘ada_type’ parameter in the ticket reserve request (where you specify the ticket_type_id) with the numeric id specified in the ‘ada_info’ block. When specifying ada_type you may need to use accept_split due to the high susceptibility of splits with ADA inventory. (accept_split = ‘false’ by default)

Reserving Best Available ADA Seats

Specify ada_type in the request. This value comes from ada_info endpoint.

Fields Description
accept_split Accept split seats instead of contiguous seats (default is false in Ticketing Service). You may need to use accept_split due to the high susceptibility of splits with ADA inventory. If ada_type = WC and ada_type = COMPAN are used in a single request, with accept_split=0, then Atlas will attempt to reserve sequential seats. Some venue seat maps need to place companion seats in a different row so some may never return as contiguous seats (hence the need to send accept_split=1).
ada_type ada_type that we want to reserve. The value comes from ada_info endpoint. The combination that works is 1 ADA ticket type along with a COMPAN type (COMPAN type is optional).

Sample request : This is a sample reserving BESTAVAILABLE 1 ADA ticket type with 1 COMPAN type and also accept split.

[
  {
    "reserve": {
      "tickets": [
        {
          "id": "000000000001",
          "quantity": 1,
          "ada_type": 3
        }
      ],
      "accept_split": true
    },
    "additional_reserves": [
      {
        "tickets": [
          {
            "id": "000000000001",
            "quantity": 1,
            "ada_type": 1
          }
        ],
        "accept_split": true
      }
    ]
  }
]

Reserving Specific ADA Seats

Fields Description
ada_type ada_type that we want to reserve. The value comes from ada_info endpoint. The combination that works is 1 ADA ticket type along with a COMPAN type (COMPAN type is optional). To reserve specific ADA ticket type with a specific COMPAN type put either the ADA ticket type or COMPAN type in the additional_reserve section.
section Section name.
row Row to search in.
begin_seat Start at seat.
end_set End at seat.

Sample request : This is a sample reserving SPECIFICSEATS 1 ADA ticket type with 1 COMPAN type.

[
  {
    "reserve": {
      "tickets": [
        {
          "id": "000000000001",
          "quantity": 1,
          "ada_type": 3
        }
      ],
      "accept_split": true,
      "section": "ORCHL",
      "row": "C",
      "begin_seat": 1,
      "end_seat": 1
    },
    "additional_reserves": [
      {
        "tickets": [
          {
            "id": "000000000001",
            "quantity": 1,
            "ada_type": 1
          }
        ],
        "accept_split": true,
        "section": "ORCHL",
        "row": "C",
        "begin_seat": 3,
        "end_seat": 3
      }
    ]
  }
]

Reserving Companion Seats

  • Companion tickets must be reserved in the same request as the main ADA type. You can’t reserve a ‘wheelchair’ seat in one request, then a ‘companion’ seat in a subsequent request.
  • The ‘companion_max_multiple’ indicates the maximum number of companion seats that may be reserved in any one order.

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